Navaera Consulting Case Studies
Direct, timely access to essential data
An IT operations realignment streamlines data retrieval for a regional bank A mid-sized regional bank sought to streamline its IT processes after determining that internal IT support for the business lines was slow, costly and inefficient. When called upon to evaluate the firm’s IT function, the Navaera Strategic Consulting team conducted a thorough workflow mapping and identified structural inefficiencies that caused excessive delays and created unnecessary expense. Navaera designed a plan to re-engineer and realign the bank’s IT workflow and communication processes to enable better, faster response from the IT department. By reassigning IT liaison staff to individual business lines, the bank consolidated twelve separate units into eight departments. To support the redesign, the bank deployed a data warehouse that enabled operations staff to access data and generate business intelligence reports quickly, efficiently and directly, further reducing the need for IT involvement.
Taking AML Compliance to the next level
A global investment bank takes AML training to the next level A large multi-national investment bank engaged Navaera Strategic Consulting to implement a comprehensive AML training program for its staff located in eight countries on three continents. A key objective of the program was to ensure that AML investigation procedures were consistent and relevant across the institution’s global footprint. The Navaera consulting team developed a framework for investigative protocols and procedures, and created training materials and case studies to train staff throughout the bank to identify AML red flags. The investigative framework included steps, processes, tools and technologies for investigation and follow-up procedures for situations that call for further investigation, ongoing monitoring and/or reporting to a financial intelligence unit. The training program enabled the bank to achieve full compliance and consistency in protocols and effectiveness across all of its jurisdictions.
Monitoring and managing risk in a dynamic environment
Navaera created a unique risk management and transaction monitoring program The New York branch of a renowned European-based corporate and private bank engaged Navaera Strategic Consulting to design and implement a risk management and transaction monitoring program. Because of its unique product and service offerings and its range of customers in emerging and developed regions, the bank was challenged to fully understand how its products were being used and to effectively monitor for AML, fraud and misuse. After risk scenarios were identified and losses quantified, the bank engaged Navaera to codify and develop algorithms to analyze risks in available data. The success of the project not only enabled effective compliance and reduced losses, but also enhanced the bank’s operational efficiency.
Controlling credit card abuse
An anti-fraud program cuts losses from credit card fraud dramatically A prominent online retailer was struggling to stem inventory shrinkage from fraudulent credit card transactions. Beyond basic card validation, the merchant had no established protocols to monitor transactions, verify purchasers’ identities or determine whether credit cards used to procure merchandise had been lost, skimmed or stolen. Navaera Product Services designed and developed a comprehensive anti-fraud program that incorporated fraud controls at point of purchase; transaction monitoring for unusual or suspicious transactions; risk rating based on fraud sensitivity algorithms, and a strategy to track names and addresses that had been associated with fraud in the past. The anti-fraud program enabled the merchant to monitor card use effectively and proactively stem losses from credit card misuse.
An organizational development framework
Leveraging human capital and data resources for dynamic knowledge management A diversified manufacturer of medical devices engaged Navaera Product Services to design an organizational development framework that would enable junior staff to rapidly and effectively acquire job skills, access resources and develop a network of colleagues within the organization. The firm had hired a cadre of materials engineers right out of college and sought to introduce them to the company’s knowledge repertoire and integrate them into the firm’s culture as quickly as possible. Navaera consultants developed a knowledge management strategy that leveraged the company’s human capital and data resources and provided avenues for efficient dissemination of knowledge throughout the organization. The program demonstrated clear success and met its stated knowledge transfer goals and skills proficiency end points within six months.
Manufacturing cost transparency
Assessing production metrics and manufacturing variables in real time A global electronics manufacturing firm based in Asia engaged Navaera Product Services to conduct an analysis of its production techniques and recommend process improvements. The Navaera team developed a strategy to capture production rates and manufacturing cost statistics in real-time. Using this information, the consultants were able to review and assess production dynamics, including workflow cycles, input rates, picking statistics, supply chain variables, ergonomic factors, line logistics, etc. in real time. The information provided a solid basis for assessment of production metrics and actual manufacturing costs. The information enabled the company to identify inefficiencies, implement production improvements and also to establish a mechanism to address production issues or problems in real-time.
About Navaera Consulting
Navaera Consulting works with leading organizations across verticals and geographies to develop strategy concepts and technology solutions that improve processes, streamline operations and enhance productivity. Using innovative approaches and sophisticated analytics, Navaera consultants create powerful strategies for gaining market advantage, achieving business goals and building sustainable success.
Navaera specializes in developing intelligent customized, actionable solutions to complex problems. By leveraging its global reach, advanced technological acumen and unsurpassed knowledge management capability, Navaera Consulting is able to provide clients with industry-leading technologies and strategies that offer a solid basis for informed decision-making, risk management and strategic planning.
As a consulting partner, Navaera brings these essential strengths to the table:
- Unmatched intellectual capital;
- Thought leadership across verticals;
- A vast knowledge base;
- Useable, actionable strategic solutions;
- Expertise in risk management and compliance; and
- Sophisticated technology support.
Navaera Consulting is a trusted partner with expertise and experience in strategy concepts, risk management, data analytics and use of technology to enable business operations, regulatory compliance, corporate responsibility and employee collaboration. Clients rely on Navaera Consulting to help them bolster strengths, address weaknesses, capture opportunities and combat threats with innovative, financially sound strategic and technological solutions.